Triple Wren Farms Support

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FAQ

Here you can find Frequently Asked Questions about our farm and products, and Triple Wren Farms’ Online Store Terms and ConditionsRefund Policy, and Privacy Policy. 

If you can’t find your answer here, please submit a support request at the link below.

Did you know you can look up past orders on our shop site? Visit shop.triplewrenfarms.com/login to access your Shopify profile.

To login, click the person icon to the top right on a PC (or the three lines on the left on mobile) using the email you used at checkout. Shopify may send you a code to verify your identity. Then you will be directed to your account page with all your past orders, their details, and your profile information.

At checkout, you have the option to choose an April or May ship date for your dahlia tubers. Despite the unseasonably warm weather, we are not able to ship tubers early from the farm. April orders will ship throughout the month of April, and May orders will ship the week of May 5, 2024.

Tissue Culture Rooted Cutting orders will ship in April, 2024. Please watch the email account you use to place your order for specific shipping info/notifications, as ship dates will be weather dependent for each U.S. growing zone. Click to learn more here about how we ship rooted cuttings.

No. As is noted on each item in our online store, once an order is placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order. We do not combine shipping and reduce charges on separately placed orders or on orders from different sales.

Triple Wren offers a private shopping experience for our email newsletter subscribers before every dahlia tuber and tissue culture rooted cuttings Sale. You can subscribe for future sales here!

We are closed to visitors until summer 2025. We are not offering any events or open farms days in 2024. We are not open for drop-in visitors outside of these times. We are a working farm with deadlines and schedules that we must keep, so we do not make exceptions for drop-in visitors.

Yes! Each summer we undergo a WSDA inspection process. Additionally, we have been a registered nursery in WA state since 2012 and have regular live plant inspections.

Yes! Rooted cuttings grow small tuber clumps in year one that can be saved to plant in future seasons. Learn more here!

Yes! Often flowering before tuber-planted dahlias, rooted cuttings bloom and grow vigorously and produce a small tuber clump at the end of the season which can be saved for future years of beauty. You can learn more here!

All orders ship via USPS First Class, or USPS Priority Mail. Please note: Packages returned to Triple Wren due to the USPS’s inability to deliver (whether from inaccurate address info provided to Triple Wren or other delivery issues) are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.

We do not ship dahlia tubers, plants, or gift products internationally, but beginning January, 2024, we will offer our farm-produced dahlia and zinnia seeds for shipping to both the U.S. and Canada. 

Our online store is set up as “first-checked-out, first-served.” We typically experience extremely high volume during the first few hours of our tuber sales, and items may sell out within minutes. As items sell out quickly, they may disappear from your cart without notice.

Each year, TWF holds an online dahlia pre-sale in September/October, a bigger online dahlia tuber sale in January , and a spring online sale in March or April. The tubers from all our sales ship in the following April/May. Please subscribe to our email list to receive announcements for upcoming sales. We require that every customer read and agree to our Terms and Conditions before purchasing a product from Triple Wren Farms.

Yes! We guarantee that our seeds will grow and are true to variety, or your product will be refunded. When you plant your seeds, please follow the detailed growing instructions we include with your shipment. If they fail to sprout within 4 weeks after planting, please email us immediately at hello@triplewrenfarms.com. We are not responsible for weather issues, pest damage, or poor customer care. Problems must be reported by 3 months after purchase. This guarantee is limited to the purchase price of seeds only, and does not include shipping fees or liability or damages from losses resulting from crop failure. Reselling seeds originally purchased from Triple Wren Farms voids any and all guarantees on the seeds.

Tubers and Rooted Cuttings will not ship in the same orders. If you order both in the same, you’ll be charged for two separate shipping rates and the packages will be shipped at different times from two different shipping areas at our farm.

We may offer this option in future years, but not in fall 2023.

Yes! Terms & Conditions: We guarantee that our dahlias will grow and are true to name, or your product will be refunded. Please plant your dahlias immediately after your USDA growing zone‘s last frost date, and follow the detailed growing instructions we include with your shipment. Your dahlias should sprout within 5 weeks after planting. If they fail to sprout within 6 weeks after planting, please email us immediately at hello@triplewrenfarms.com. We are not responsible for weather issues, pest damage, or poor customer care. Problems must be reported by August 1 of the year they were ordered. This guarantee is limited to the purchase price of tubers only, and does not include shipping fees or liability or damages from losses resulting from crop failure. Reselling tubers originally purchased from Triple Wren Farms voids any and all guarantees on the tubers.
Yes, you can cancel your order up to two weeks before your requested ship date. Please email us at hello@triplewrenfarms.com with your request. We will refund to your original payment method, minus a 15% re-stocking fee.

We are fully booked for reservations to take photos in the flower fields for summer and fall 2024.

 We will not offer You-Pick flowers or a Farm Stand at the farm this year. 

No, we only accept orders on our Online Store.
No, at this time we only offer retail products for home gardeners.

Support Request

Need additional support? No problem! Our team is happy to help. Please email us at support@triplewren.zendesk.com to get started.